20 W. HUBBARD STREET, CHICAGO   (866)464-5429

SEE WHY WE ARE A CELEBRITY FAVORITE FOR LUXURY WEDDINGS, BESPOKE TAILORING, CUSTOM LEATHER, SELVEDGE DENIM & HANDMADE BOOTS

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RETURNS / EXCHANGES

By placing an order or making a purchase with Joshua Kercher Inc, you agree to the following terms and conditions.
These terms are valid for all purchases made on the date of acceptance of these terms and conditions and for all subsequent purchases unless otherwise provided. Payment additionally represents acceptance of terms and conditions. All custom orders are final. No returns, refunds or exchanges allowed. All custom orders require full payment upon ordering. No order can be cancelled, changed or modified after payment. All sales are final.
 
Measurements are required for all new clients and may be required for existing clients who have not made custom garments in the past 3-6 months. If either case, only one garment will be made until fit is finalized.
 
Alterations may not be able to fully account for any weight gain/loss or change in client measurements and the cost of extensive alterations due to such changes in weight or body measurements (+/- 3% or more difference in weight or measurements since last weight/measurement documentation) will be paid by the client.
 
Lead-time for production is approximately 6-8 weeks. Estimated delivery date does not constitute a promise or a contract. We do our best to meet client requested deadlines but occasionally delays happen based on several factors. Minor alterations will likely be necessary and may add approximately 2 weeks after first fitting. Alterations requested after delivery to client must be requested and the garment brought back within four weeks of delivery date.
 
Fabrics will be within an industry standard tolerance of +/-15% in quality and coloring of the sample approved. All orders are subject to availability of fabric, linings or other materials (collectively "materials"). Threaded Alchemy does not guarantee chosen materials will be in stock and reserves the right to change or discontinue styles or colors without notice. Clients will be notified as soon as possible of any backorders or unavailability of materials and we will work with clients to find an acceptable alternative fabric or option. Unavailability of materials will not warrant a discount, cancellation or refund. All critical measurements will be to industry standard tolerances of +/-8% in the chest and waist and +/-10% in the length.
 
Garments which are not picked up within 1 year of client's receipt of notice of their availability may be disposed of by donation, sale or trash. No refunds or remakes will be made for such garments.